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FAQ – Dutch Bbby

Here you will find answers to the most frequently asked questions. Don’t see your question here? Contact us at Info@dutchbbby.com.
🛍️ Orders & Delivery
How do I place an order? Plus

Place your desired items in the shopping cart and follow the checkout process. After payment, you will receive a confirmation email.
What is the delivery time? Plus

We aim to deliver your order within 7 working days. Once your package has been shipped, you will receive a Track & Trace link to follow your order.
Can I modify or cancel my order? Plus

We process orders as quickly as possible. Contact us immediately at Service@dutchbbby.com if you wish to make a change or cancellation. Cancellation is no longer possible if your order has already been shipped.
What happens if an item is out of stock? Plus

If an item is out of stock, we will contact you immediately. You can choose between:

  • A refund of the purchase amount.
  • An alternative product (if available).
Do you ship internationally? Plus

Yes, we ship worldwide. Shipping costs and delivery times may vary by country. Check the shipping options during checkout.
💳 Payments
Which payment methods do you accept? Plus

✅ iDEAL
✅ Credit card
✅ Apple Pay / Google Pay
Can I pay later? Plus

No, we currently do not offer post-payment options.
Are payments secure? Plus

Yes, all payments are processed through certified and secure payment systems. Your data is protected with the latest encryption technologies.
🔄 Returns & Right of Withdrawal
How can I return an item? Plus

You have 14 days to return an item without providing a reason. Follow these steps:

  • Complete the return form on the website
  • Properly package the item, ensuring it is unused and in its original condition.
  • Send the return package to the specified return address.
When will I receive my refund? Plus

Once we have received and processed your return, the purchase amount will be refunded within 15 working days via the original payment method.
Can I exchange an item? Plus

No, exchanges are not possible. You can return the item and place a new order.
Are there items that cannot be returned? Plus

Yes, the following items cannot be returned:

  • Custom-made or personalized items.
  • Underwear and swimwear (due to hygiene reasons).
  • Items that have been used or damaged after receipt.
🛡️ Warranty & Complaints
How long is the warranty on my purchases? Plus

You have a legal warranty. This means that the product must meet reasonable expectations of quality and lifespan.
What does the warranty cover? Plus

The warranty covers manufacturing and material defects. The warranty does not apply to: ❌ Normal wear and tear.
❌ Damage caused by improper use.
❌ Self-made modifications to the product.
What should I do if I receive a defective product? Plus

Contact us immediately at Service@dutchbbby.com with a description and photos of the defect. We will offer you a suitable solution.
Where can I submit a complaint? Plus

We strive for 100% satisfaction. If you have a complaint, send it to Service@dutchbbby.com. We will respond within 5 working days.
What happens if my complaint is not resolved? Plus

If we cannot resolve your complaint to your satisfaction, you can submit the dispute to a recognized disputes committee or the competent court in the Netherlands.
🔒 Privacy & Cookies
What happens to my data? Plus

Your personal data is used exclusively for:

  • Processing your order.
  • Customer service and communication.
  • Marketing (only with your consent).

We respect your privacy and do not share your data with third parties without your consent.

Can I have my data deleted? Plus

Yes, you can submit a deletion request via service@dutchbbby.com.
How do I change my cookie settings? Plus

You can adjust your cookie preferences via the cookie banner on our website or through your browser settings.

Have more questions? Contact us at Info@dutchbbby.com or send us a DM on our social media channels.

🔥 Dutch Bbby – Remember Who the F*ck You Are 🔥